Some DPU billing accounts showing errors after system upgrade, city says it will automatically fix

The City of Richmond Department of Public Utilities said some customers are receiving errors related to a recent switch of billing systems.

"Some utility payments have been received but not applied to customer accounts," the department wrote in a Monday email. "DPU is working with our payment processor to correct this error and apply those payments that have not fully processed."

DPU said that there is no action needed by customers, and resolution is expected to occur within one to two business days.

This has been a breaking news update.

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